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Recently there’s been a lot of talk about the N97’s sliding camera cover. Many have been reporting scratches that started appearing on the lens cover. You can follow the discussion here and here. It now appears that these scratches are being caused by the sliding camera design that doesn’t take into account that dust eventually finds its way into electronics.
Apparently there’s a small blue plastic part right underneath the sliding cover that holds a magnet. This magnet triggers a switch, which is what allows the slider to inform the phone that the camera application should be activated. Problem is that this blue part sits way too close to the clear lens cover. Debris that is stuck inside is the cause of these scratches.
In an article written a while back at AllAboutsymbian they did an experiment trying to find out if scratched lenses could have any effect on image quality. Their conclusion was that: “for 99.9% of ‘normal’ photos, you simply won’t notice any difference whatsoever between photos taken when your phone is new and those taken when it’s lived in your pocket for six months and has some battle scars on its (unprotected) camera glass.” From the results, it seemed that in cases where flash was involved or the sun was of at a specific angle, there were some noticeable (but not by much) differences. The results from the Nokia blog seem to support this: scratched areas on the clear lens cover are interfering with the light produced by the flash, affecting image quality. Mark did say that he wiped the lens cover clean. In some cases this can do more harm then good: there could be tiny particles on the glass surface and wiping them clean has the same effect as sandblasting glass. Remember those glass bathroom doors that have an almost foggy look to them? This is done by sandblasting, basically scratching the glass to create an effect.
So what can you do? SymbianGuru Ricky Cadden has received a few tips from Nokia Care, to prevent this from happening:
All of these tips make a lot of sense, but I feel that an important one is left out: use compressed air instead of a cleaning cloth to get rid of debris. As mentioned above, cleaning the clear lens cover with a cleaning cloth with debris on the clear lens cover may have the same effect as sandblasting. Luckily N86 8MP users don’t seem to be affected by this. Do you know any tips that might prevent this from happening?
Image: Courtesy N97fanatics
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[...] See more here: Scratching N97 lens cover and how to protect it | The Nokia Guide [...]
# Keep the camera lens protection window clean. If dust or debris gets on the lens or under the lens cover, sliding of the cover may cause scratches on the camera lens protection window.
# When sliding the lens cover, don’t press it down heavily. Slide the cover sideways without excessive downward pressure.
# If there’s dust, sand or some other particles on the lens, clean the lens protection window before closing the lens cover.
???
and the most important tip:
please do not use the phone at all!!!!
Howdy…
I’ve just started an online petition to get Nokia to sort out the lens scratching issue with the N97, it’s at http://www.petitiononline.com/N97lens/petition.html
We’re at around 50 signatures so far, but any publicity would be appreciated…
Cheers,
Dave
It’s good that there is an article on it but the main advice is avoid the N97 until Nokia acknowledge and resolve the issue in later manufacturing batches of the phone. I’ve already returned 2 units with this issue to Vodafone UK. I’ve taken due care with the phone but the lens still gets scratched by the sliding cover which clearly demonstrates it’s a manufacturing defect. All the advice in the world from Nokia care won’t sidestep what is a serious quality issue with the N97.
Well done Dave for organising a petition and I’ve signed it too. Wake up Nokia and come clean, you are a trusted brand up to now and there is some serious competition out there. Your flagship phone is flagging!
Nice but i think something is missing.
Update: Petition now at nearly 600 signatures…
Ha ha ha nothing can stop the scratches if you keep the whole phone clean or not. Instead of admitting that this is a design flaw you guys are encouraging us to keep our lens clean. this is somewhat Nokias language you are speaking. Not even a single statement from nokia till date regarding this issue. WHat the hell? they think we are some ediots. What i have done is put a thin tranparent tape on the lens and thats it since a month of solid camera use not even a single scratch. This tip i guess was necessary from nokias side. By the way this was my second replacement. One thing is clear that its a biggest design blow up from nokia. If you call nokia and say what should i do to protect my cell phone from getting scratched ofcourse they will tell you keep it working, keep it away from the reach of children, do not use it under water etc. this is what all companies say once they sell their product. the reall disappointment is that they are hiding like thieves. like they know they have screwed up but they cant face the reality…